1. Information We Collect

a. Personal Information

We may collect the following when you request a quote, schedule services, or create an account:

• Name, email, phone number, and property/service address

• Property details (e.g., lawn size, landscaping features, irrigation systems)

• Payment information (e.g., credit card details for processing payments)

• Service preferences (e.g., fertilization schedules, pest control requests)

• Photos or documentation (e.g., images of your property for service planning)

• Communications (e.g., emails, call recordings, or chat logs)

b. Automatically Collected Information

• IP address, browser/device data (see Section 5: Cookies and Tracking)

• Geolocation data (if you enable location services for service area verification)

c. Third-Party Sources

• Social media platforms (e.g., if you contact us via Facebook/Instagram)

• Payment processors (e.g., Stripe, PayPal)

• Scheduling tools (e.g., Calendly, Service Autopilot)

2. How We Use Your Information

We use your data to:

• Provide lawn care, landscaping, or snow removal services

• Process payments and send invoices

• Communicate about appointments, service updates, or seasonal promotions

• Customize services based on property details (e.g., lawn size, plant types)

• Comply with Massachusetts pesticide/herbicide application laws (e.g., record-keeping for regulated treatments)

• Improve our services and marketing efforts

3. Sharing Your Information

We may share your data with:

• Subcontractors or crew members (to perform on-site services at your property)

• Regulatory agencies (e.g., Massachusetts Department of Agricultural Resources for pesticide compliance)

• Service providers (e.g., CRM platforms, accounting software)

• Legal authorities (to comply with Massachusetts or federal laws)

We do not sell your personal information to third parties.

4. Security Measures

Under Massachusetts Data Security Law (201 CMR 17.00), we implement safeguards including:

• Encrypting sensitive data (e.g., payment details, property addresses)

• Restricting employee access to personal information

• Conducting regular cybersecurity assessments

• Securing physical records (e.g., signed contracts) in locked storage

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences (e.g., language, service history)

• Analyze website traffic via tools like Google Analytics

• Deliver targeted ads (e.g., seasonal lawn care promotions on social media)

You can disable cookies via browser settings, but this may affect site functionality.

6. Your Rights

As a Massachusetts resident, you may:

• Request access to or deletion of your personal data

• Opt out of marketing communications (e.g., emails, SMS)

• Correct inaccuracies in your service records

• Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at [Your Email/Phone]. We will respond within 30 days.

7. SMS/Text Communications

If you opt in to receive text messages (e.g., appointment reminders or promotions), you can opt out anytime by replying "STOP." Message and data rates may apply.

8. Data Retention

We retain your information for:

• Service records: 7 years (to comply with tax and regulatory requirements)

• Property-specific data: Until you terminate services or request deletion

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors.

10. Updates to This Policy

We will notify you of material changes via email or a notice on our Site.

11. Contact Us

For questions, requests, or complaints, contact:
Lavallee Turf Care

4 Delaney Avenue Dudley, Ma 01571
508-216-4146

lavalleeturf@yahoo.com

Massachusetts residents may also file complaints with the Massachusetts Attorney General’s Office.